In 2008 the National Air Transportation Association (NATA) approached ABSG about teaching a seminar based on our proprietary 10 Steps to Building a Profitable FBO. Subsequently, the ABSG training staff taught the initial seminar on-board a cruise ship as it sailed the Caribbean to the Bahamas. This first seminar has now evolved into NATA’s acclaimed FBO Success Seminar Series and we have conducted several ‘dry land’ seminars, usually in the Spring and Fall. Performance driven organizations are characterized by terms, such as profit, earnings, revenue growth, and return on invested capital, product costs as well as asset utilization. Strong operational performance is an indicator of excellence elsewhere in the organization; we can help make your operations excel. From being more efficient in a tough economy to lowering your credit card interest rates and minimizing your insurance premiums, we’ll show you ways to run a more efficient operation and add $$$$to your bottom line. II: Managing Your Customer Relationships Establishing long-term profitable customer relationships involves delivering a consistent customer service experience. From uniform customer service training to managing your brand in today’s multifaceted social media environment, you’ll learn how to make the customer your best friend. III: Managing Your Fuel Supplier Relationships Since fuel sales can make or break the success of your FBO operation, we examine all aspects of your fuel supplier relationship. Most agree the more you know about fuel pricing and the process of purchasing fuel, the better your fuel supplier relationship. Learn strategies that will improve your bottom line. Webinars Aviation Business Strategies Group has developed some timely webinars that capsulate our proprietary 10 Steps to Building a Profitable FBO. These webinars are presented by NATA on occasion and are available as part of our membership offering. Through these webinars, you’ll have access to the principles of ABSG and will be able to ask questions. A webinar schedule is posted to this web site.
I: Managing the Effectiveness of Your Operation
